Last Updated: June 10, 2026

Introduction

At Adams Optics, we are committed to providing a secure and transparent payment experience. This Payment & Refund Policy explains our payment methods, procedures, and refund terms in case of returns or cancellations.

1. Available Payment Methods

We offer several flexible payment methods:

  • Cash on Delivery (COD) : Pay cash to the courier upon receiving your order. Available for orders up to 10,000 EGP.
  • Credit/Debit Cards (Visa/MasterCard) : Pay via a secure online payment gateway. The amount is deducted immediately upon order confirmation.
  • Fawry : Receive a Fawry code on your phone and pay at any Fawry outlet or via your banking app.
  • Bank Transfer : Transfer to Adams Optics bank account at Banque Misr. Please send the transfer receipt via WhatsApp.
  • Meeza Cards : Fully supported via our payment gateway.

2. Payment Security

  • All electronic payment transactions are fully encrypted using SSL 256-bit.
  • We do not store any credit/debit card data on our servers.
  • Our payment gateways are certified by the Central Bank of Egypt and card associations.
  • For COD, please ensure you receive an official receipt from the courier.

3. Payment Procedures

Cash on Delivery (COD)

  • Your order is confirmed immediately.
  • Please have the exact cash amount ready upon delivery.
  • If the customer is not present after two attempts, the order will be cancelled and administrative fees may apply.

Credit/Debit Card / Fawry / Meeza

  • Order is confirmed after successful payment.
  • If payment fails, please try again or use another payment method.
  • If the amount is deducted but the order is not confirmed (technical error), the amount will be automatically refunded within 7-14 business days.

4. Refund Policy

When Are Refunds Issued?

  • Product returned within 14 days : ✅ Refund issued after receiving and inspecting the product.
  • Product with manufacturing defect : ✅ Refund or replacement issued after defect confirmation.
  • Order cancelled before processing : ✅ Refund issued within 24 hours of cancellation.
  • Product out of stock : ✅ Refund issued automatically within 48 hours.
  • Contact lenses after opening : ❌ No refund for health reasons.
  • Used product : ❌ No refund per return policy.

Refund Amount

  • Product value only (shipping fees are not refunded) unless the issue is a manufacturing defect or store error.
  • If a discount coupon was used, only the actual amount paid is refunded.

Refund Timeframe

  • 7 to 14 business days from refund approval date until the amount appears in your account (depending on your bank or payment method).

5. Refund Method by Original Payment Method

  • Cash on Delivery (COD) : Refund via bank transfer or Fawry (your choice) within 7-10 business days.
  • Credit/Debit Card : Refund to the same card within 7-14 business days.
  • Fawry : Refund to Fawry wallet or bank transfer within 5-7 business days.
  • Bank Transfer : Refund via bank transfer to the same account within 5-7 business days.

Note: Different banks may take longer to reflect the refund in your statement. Please check with your bank after the specified timeframe.

6. Order Cancellation

Cancellation by Customer

  • Before order processing: You may cancel by contacting customer service. Full refund will be issued.
  • After processing but before shipping: A small administrative fee (up to 5% of order value) may be deducted.
  • After shipping: Cancellation is not possible. You may receive the order and then return it according to the return policy.

Cancellation by Adams Optics

We reserve the right to cancel an order in the following cases:

  • Product out of stock.
  • Pricing error.
  • Failure to verify payment or address information.
  • Suspected fraudulent activity.

If we cancel the order, you will be notified and a full refund (without any fees) will be issued.

7. Additional Fees

  • Delivery Fee : 50-80 EGP depending on governorate.
  • Re-delivery Fee : 30 EGP if the customer is not found on first attempt.
  • Administrative Fee for cancellation after processing : 5% of order value (maximum).
  • Address Change Fee after shipping : 40 EGP if customer requests address change after shipping.

8. Special Cases

Amount Deducted Without Order Confirmation

If a technical error leads to a deduction from your account without order confirmation in our system:

  • Please contact customer service immediately.
  • We will manually confirm the order or issue a refund within 48 hours.

Wrong or Damaged Product Received

If you receive a product different from what you ordered, or a damaged product:

  • Contact us within 24 hours of receipt.
  • Send a photo of the product and the invoice.
  • We will replace the product immediately at no additional cost.

9. Contact for Payment & Refund Inquiries

For any questions or issues regarding payment or refunds, please contact us via:

  • WhatsApp (Payment & Refund) : [Dedicated WhatsApp number]
  • Email: [payment@adamsoptics.com]
  • Phone: [Phone number]

Working Hours: Saturday to Thursday, 10 AM – 8 PM.